FAQ
When will my order arrive?
Please allow 3-8 business days for order preparation. Shipping time will depend on the rate you select at checkout.
You can expect a notification with a tracking link as soon as the order leaves our warehouse.
How long does it take to hear back from customer service?
Our friendly and knowledgeable customer experience team is happy to assist you with any questions or concerns via email. We answer emails Mon-Fri 8:30am to 4pm PST and you can expect a response within 24-48 hours on average. Holidays may increase response time. We are committed to answering every single inquiry with care, so we appreciate your patience! To get in touch, send an email including your name and order number (if you have one) to: hello@patina.com
My package says it has been delivered, but I cannot find it. What can I do?
When this happens, we find that most packages have either been delivered to a neighboring address or will arrive on the following day. If the package does not appear within a few days, please reach out via email with your order number and/or tracking number at: hello@patina.com
Can I edit or cancel my order?
Yes. You can cancel an order within two hours of placing it.
To request a cancellation, please send an email with your order number to: hello@patina.com
I'm trying to apply two discount codes and it's not working – help!
We often have multiple discount options available through different platforms, however, we can't stack coupons so we suggest going with the best deal of the day! If you have a code for signing up for our newsletter, you can save that to use another time.
What forms of payment do you accept?
We accept Visa, Matercard, American Express, Discover, Paypal, and Klarna.
Do you ship internationally?
We certainly want everyone to enjoy our products, far and wide… However, shipping out of the US brings about some serious challenges and in order to keep up with our current production demand, and also keep our products at the same low price point, we have had to make the hard decision to not offer international shipping. If at all possible, we encourage you to find someone in the US that you trust to receive an order for you and make your own international shipping arrangements—this can also be beneficial in avoiding customs charges, since the sender is not a business!
Can I edit or cancel my order?
Yes. You can cancel an order within two hours of placing it.
To request a cancellation, please send an email with your order number to: hello@patina.com
When will my order arrive?
Please allow 3-8 business days for order preparation.
We will choose the most efficient carrier for your package and once shipped orders usually arrive within 1-3 business days. You can expect a notification with a tracking link as soon as the order leaves our warehouse.
My package says it has been delivered, but I cannot find it. What can I do?
When this happens, we find that most packages have either been delivered to a neighboring address or will arrive on the following day. If the package does not appear within a few days, please reach out via email with your order number and/or tracking number at: hello@patina.com
What is your exchange & return policy?
EXCHANGES AND RETURNS
Click the link below and complete the steps to process your exchange or return.
We will provide a prepaid return shipping label if you'd like to exchange your items or return them for store credit. If you prefer a refund to your original form of payment, your return will be subject to return shipping costs, which will be deducted from your refund. Original shipping costs are non-refundable.
To be eligible for an exchange or return, all items must be returned in new condition. Footwear and hats must be returned in their original packaging. Bottom wear on shoes will not be accepted.
We reserve the right to refuse returns that do not meet these criteria. If you received an incorrect or damaged item, please contact us immediately. Please use the portal below to start your exchange or return within 15 days of delivery:
What is ''Full Grain Leather''?
Full grain leather is the strongest and most durable available. It is real leather and the unique texture and natural imperfections from the cow's life have not been sanded, cut or shaved off. Full grain leather is SIX times stronger than buffed, upholstery, or 'genuine leather'. Rather than wearing out, full grain leather will naturally condition with use, developing a much sought-after patina and unique character over time. More common 'genuine leather' products available from large department stores have been stripped down and rebuilt with resins, waxes, and chemicals to make all 100,000 look identical. The best these mass-made products will ever look is the day you buy them! In contrast, your full grain Patina Footwear will be only increase in beauty, becoming something you will treasure for years to come.
Do I need to do anything to treat the leather when it arrives?
Since our leather is oil-tanned, you won't need to do anything to care for it at the outset. The leather will naturally condition itself from the inside out, developing a beautiful sheen.
We recommend removing the laces from your boots or shoes before starting any leather treatment.
After 6-12 months you may want to condition the leather to restore its luster and buff out any dry spots or scuffs. We love Chamberlain’s Leather Milk.In our experience, the leather will look a bit darker when you first apply the conditioner, but will return to the original color when dry. Of course, take care to use a reasonable amount, as a super heavy coat may have different effects on the leather.
Finally, some customers choose to add an extra waterproofing spray to their leather so it will better wick raindrops and moisture, but this is optional.
How do I clean my boots/shoes?
It’s always a sad day when spills and stains happen! There are some things you can do to remove or minimize the damage depending on the nature of the stain.
We recommend removing the laces from your boots or shoes before starting any leather treatment.
Use a microfiber cloth or leather brush to remove any dirt or build-up.
Try a leather cleaner such as Chamberlain’s Leather Cleaner and follow the product instructions.
Shoe care products can change the appearance of leather, most commonly causing it to darken slightly. We recommend spot testing all leather care products on a small, inconspicuous section before applying.
How can I get a refund?
Once your return is received and processed, you will receive an email notification and your refund will be issued immediately. Store credit refunds will be issued via digital gift card sent to your email address.
Please allow up to 7 business days for your return to be processed after it arrives in our facility.
LATE OR MISSING REFUNDS (if applicable)
Please note that it can take some banks 1-2 weeks to process your refund, so if your funds have not yet arrived in your account, please contact your bank or credit card company for more information. If your bank is unable to assist, please contact us at: hello@patina.com
Do you have a Size Guide?
All footwear is shown in U.S. sizes and our Size Guide can help you find the perfect fit. We recommend ordering the same size you would normally order for leather boots.
Our Full Grain leather naturally stretches to form to your feet over time. A snug fit is normal in the beginning and will give you a perfectly fitting, long lasting boot.
What is the proper fit?
Leather footwear may feel snug at first as real leather shrinks slightly in our artisan process; however, this will loosen to form a perfect fit after minimal wear. Patina is for those who embrace and cultivate authenticity with every step.
Real leather may also exhibit natural markings and imperfections which lend to the uniqueness of each pair. Rather than wearing out, our full grain leather will naturally condition with use, developing a much sought-after patina and singular character over time.