Return Policy
EXCHANGES AND RETURNS
Special Holiday Exchange/Return Window - Extended until January 31st for all orders placed between November 1st and December 31st. Beat the crowd and shop early! The rest of our return policy still applies. Gift exchanges/returns can be initiated by either the gift giver or recipient via our online portal. For additional assistance, please reach out to our Customer Service team at hello@patina.com
We will provide a prepaid return shipping label if you'd like to exchange your items or return them for store credit. If you prefer a refund to your original form of payment, your return will be subject to return shipping costs, which will be deducted from your refund. Original shipping costs are non-refundable.
To be eligible for an exchange or return, all items must be returned in new condition. Footwear and hats must be returned in their original packaging. Bottom wear on shoes will not be accepted.
We reserve the right to refuse returns that do not meet these criteria. If you received an incorrect or damaged item, please contact us immediately. Please use the portal below to start your exchange or return within 15 days of delivery:
REFUNDS
Once your return is received and processed, you will receive an email notification and your refund will be issued immediately. Store credit refunds will be issued via digital gift card sent to your email address.
Please allow up to 7 business days for your return to be processed after it arrives in our facility.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again—it can take some banks 1-2 weeks to process. Please contact your bank or credit card company to ask when you can expect a refund to post.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@patina.com.
SHIPPING
Please allow 1-3 business days for order preparation.
We are pleased to offer a variety of shipping options at checkout to meet your delivery needs.
Best Rate orders will be shipped by FedEx and/or USPS. In some cases, orders may originate with FedEx Ground and be delivered by the U.S. Postal Service.
A Bit Faster orders will be shipped by FedEx Home Delivery for most addresses. P.O. Boxes and military addresses will ship with USPS Priority.
When your order has been shipped, you will automatically receive an email with a tracking number so you can follow along on your order's journey to you!
