Shipping & Returns

SHIPPING
Please allow 1-5 business days for order preparation.

Summer 2023
Great news! Due to the rising demand for our products, we have out-grown our current fulfillment center, and we are in the process of transitioning to a new, larger facility. We anticipate this move to have a positive impact on every aspect of our company, however during the transition period, we will be extending our fulfillment timeline to 3-8 business days from the date the order was placed. Rest assured, our teams are working tirelessly to ensure the impact felt by our amazing customers during this transition is as minimal as possible. For further questions or concerns, please contact Customer Service for assistance. We sincerely appreciate your patience and support!

We are pleased to offer a variety of shipping options at checkout to meet your delivery needs.

Best Rate:  Orders will be shipped by FedEx and/or USPS. In some cases, orders may originate with FedEx Ground and be delivered by the U.S. Postal Service. 

A Bit Faster:  Orders will be shipped by FedEx Home Delivery for most addresses. P.O. Boxes and military addresses will ship with USPS Priority. 

A Bit Faster with Confirmation:  Orders will ship via "A Bit Faster", with a signature required on delivery.

When your order has been shipped, you will automatically receive an email with a tracking number so you can follow along on your order's journey to you!

RETURNS

START MY RETURN

Please use the portal above to start your return within 15 days of delivery (this window is extended around holidays). To be eligible for a return, all items must be returned in new condition. Footwear and hats must be returned in their original packaging. Bottom wear on shoes will not be accepted.

We reserve the right to refuse returns that do not meet these criteria. If you received an incorrect or damaged item, please contact us immediately.
We will provide a prepaid return shipping label if you’d like to exchange your items or return them for store credit. If you prefer a refund to your original form of payment, your return will be subject to return shipping costs, which will be deducted from your refund.  Original shipping costs are non-refundable. 

We pride ourselves on keeping our quality products affordable, and we do not inflate our prices to cover shipping charges back and forth. This means that all orders (including exchange purchases) are charged a non-refundable original shipping fee, and refunds of returned products will have a flat-rate return label fee deducted from their total. To thank our repeat customers, we do provide complimentary return labels for items being exchanged or refunded in the form of store credit.

Please double check your color and size selections when exchanging items, exchange orders cannot be cancelled once placed.

REFUNDS 

Once your return is received and processed, you will receive an email notification and your refund will be issued immediately. Store credit refunds will be issued via digital gift card sent to your email address.

Please allow up to 7 business days for your return to be processed after it arrives in our facility.

LATE OR MISSING REFUNDS (if applicable)
Please note that it can take some banks 1-2 weeks to process your refund, so if your funds have not yet arrived in your account, please contact your bank or credit card company for more information. If your bank is unable to assist, please contact us at hello@patina.com.